Why Windows 10 Won’t Open PDF Files in Adobe Acrobat or Reader

Are you unable to open PDF files even if you just have installed the Adobe Reader or Acrobat program on your computer? Or having difficulties in accessing PDF documents after upgrading your Windows 7 or 8 to Windows 10? If so, then you can check the below instructions to fix the issues. Various circumstances can stop the PDF documents from opening in Adobe or Acrobat reader. However, getting the expert assistance via the Adobe customer support number is the best way to fix all issues with no hassles.

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Can’t Open PDF Files In Windows 10 – How to Fix It?

This is the most common PDF problems in Windows 10 faced by users who upgraded their PC from Windows 7/8 to Windows 10. When you try to open the file, your computer doesn’t open it and even doesn’t show an error at all. Just a busy icon displays for a couple of seconds. The settings mainly cause this problem. So, if you’re facing the same problem, continue with the steps to solve the issue.

  1. Open the Adobe Reader program. You can type the ‘Adobe’ in the search bar for easy access.
  2. Click on the ‘Edit’ button located on the top left side of the Adobe window.
  3. Move down the Edit menu until you find the ‘Preferences’ tab, and then click on it to open a new window with different categories.
  4. Once the window appears, click to choose the ‘Security Enhances’ option.
  5. Deselect the box next to the ‘Protected mode at startup’ to turn it off in the Sandbox protections.

By following this simple set of processes, you will be able to fix the problems. If the above-given procedure doesn’t solve the issue, then check the following guide to find out what might be the reason and the possible solution to resolve the problems.

Case 1 – Outdated Acrobat or Adobe Reader

If you’re using the out-of-date version of the Adobe Reader program, it can’t be appropriate to open several PDF documents. In such a situation, you should install the new update to fix issues. Check the following steps to make sure whether you’re using the new version.

  1. Open your Adobe Acrobat or Reader program. Click the ‘Help’ icon, and choose the ‘Check for updates’ option from the drop-down list.
  2. An Update window will display, click the ‘Download’ button to update it automatically if there is the latest version available.
  3. After installing the updates, restart your system.

Case 2 – Damaged or Corrupt PDF file 

This is a rare issue, but you might face it if the program was used to create the PDF documents didn’t make it appropriately.  Sometimes, the PDF documents might be corrupted or damaged. Also, if the file was downloaded via the website, the possibilities are that it may not have uploaded to the site flawlessly. The best way to determine that is to open another PDF document and if it opens up, then it’s confirmed that the file is damaged. You can also ask the sender to send the file again in another format.

Case 3 – Incompatible PDFs

Sometimes, you might fail to open your PDF file in Windows 10 because non-Adobe programs generate it. PDF documents created by third-party products are non-compliant with the PDF specifications and standards so that they don’t open the Adobe reader. Moreover, the previous editions of Adobe Reader and Acrobat are not rigorous as the latest versions in obedience with PDF criterions. So, while using the new edition of Adobe Acrobat, you might be unable to open the PDF files that have created in the older version of the program.

Case 4 – Damaged Adobe Acrobat or Reader

Adobe Reader or Acrobat, or the components they depend on could be corrupted, and thus they can’t perform their functions correctly. You can repair the program file by following this solution. Go to the Control panel to execute the repair process or open the application and select the ‘Help’ icon, and then the ‘Repair program installation’ option, which is easy.

Other Considerations

Aside from that, it’s also necessary to make sure that your PC recognizes the PDF files. For example, Microsoft Edge isn’t just the default web browser in Windows 10 OS, but it also works as the default PDF reader. So, you need to change some settings to make your Abode program as a default PDF reader. However, if the problem continues, the only solution is to call on the Adobe customer technical support number to get immediate help and solutions.


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